Service information & terms

Last updated: 25 October 2026

Working hours & breakdowns

Standard working hours are Monday to Friday, 08:00–16:00. Workshop visits are by appointment.

24-hour breakdown call-outs — call 082 553 9268. Attendance and response time are subject to availability and location. This is an on-call breakdown service, not a 24-hour workshop. We don’t promise immediate attendance, and towing or recovery is not part of the service unless confirmed for your job.

Service area & mobile work

We serve Pretoria and Johannesburg. Whether a job can be done at your location depends on the fault, access, safe working conditions and the equipment needed. Some work must be done at the workshop.

Assessments & diagnostics

Some faults need an assessment before an accurate quote is possible. A diagnostic fault code helps guide the investigation; it does not by itself identify the component that needs replacing. Diagnostic work depends on our tools being compatible with your vehicle.

Assessment, call-out and travel charges depend on the job and your area. Ask us to confirm them before arranging a visit.

Quotes & approval

• Quotes separate labour, parts, travel and assessment charges, and show applicable tax.
• Work starts once you approve the quote.
• If further work is needed, we explain it and get your approval before continuing.
• Ask us how long your quote remains valid.

Parts & payment

• Ask us whether a deposit or upfront payment is needed for parts on your job.
• Ask us to confirm payment methods and when payment is due for your job.
• Please ask before buying parts. Whether customer-supplied parts can be fitted, and on what terms, is confirmed per job.

Warranty

Replacement parts carry the applicable supplier warranty, with coverage and claim terms confirmed for the parts supplied. Supplier parts cover does not automatically extend to labour, call-out charges or engine rebuild workmanship.

Ask us to confirm workmanship and engine rebuild terms for your job before you approve the work.

Vehicle handover

We’ll explain the work done and any recommendations when the vehicle is handed back. If you can’t collect your vehicle once it’s ready, please ask us about storage arrangements.